The Brief

In the first six months of the COVID-19 pandemic, the Trust undertook 80 conversations with 16 communities across the UK, exploring the changing relationship between local government, public services and communities.

As part of our COVID-19 and Communities listening project, we wanted to find out more about how communities and public services were responding to the crisis, and be in touch with people and places we had worked with before, to capture their responses, and examples of the Enabling State in action.

Our first report as part of this project, Pooling Together, considers the role of Community Hubs in responding to the crisis, as a subset of our conversations. We offer four case studies of good practice examples of local government, public services and communities working together.

One of the case studies within this report, North Ayrshire, builds on our partnership with North Ayrshire Council to explore what it could mean to embed kindness across a local authority. We have published a separate case study on kindness which looks at this work in greater detail.

Our final report distils the findings of all of the conversations with communities across the UK, outlining hopes and opportunities for future ways of working, identifying how to develop partnership working to give communities more power at the same time as supporting the public sector to deliver person-centred, flexible services.

Speak To

Pippa Coutts

Hannah Ormston

Ben Thurman




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