The Brief

Despite the transformative impact of technology on society many people in the UK remain digitally excluded.

This matters as those who are excluded digitally are also far more likely to be disadvantaged according to many other social and economic measures. The digital divide exacerbates inequality.

Our Understanding Digital Exclusion project seeks to analyse the reasons why people are excluded from technology and identify what policy makers can do to reduce the barriers to participation.

Learning from Lockdown

Since the outbreak of Covid-19 the scale of digital exclusion in the UK has been exposed and exacerbated beyond previous understanding. While new initiatives have been rapidly and successfully delivered, substantially accelerating progress and ensuring thousands of individuals now have appropriate digital access, there is still much more to be done to ensure no one in the UK is left digitally excluded.  ‘Learning from Lockdown: 12 Steps to Eliminate Digital Exclusion’ sets out a series of recommendations calling for ambitious action from policy makers, practitioners, academia and industry. The recommendations build on our work on digital inclusion over the past decade, and particularly draw on learning and reflections from the coronavirus outbreak and lockdown period.  We look forward to discussing and pursuing these recommendations with interested individuals and organisations.

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Douglas White

Georgina Bowyer

Anna Grant

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