COVID-19 and Communities Listening Project: A Shared Response

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Author: Pippa Coutts with Georgina Bowyer, Rachel Heydecker, Hannah Ormston, Lauren Pennycook, Ben Thurman and Jennifer Wallace

Year: 2020

ISBN: 9781912908554

This report considers how organisations and communities across the UK adapted and responded to the emergency phase of the COVID-19 pandemic.

Over this six month period the Carnegie UK Trust had over 80 conversations with people from 16 communities across the UK, focussing on how organisations and communities were adapting to meet the needs of the people around them, and the evolving relationships between the public sector, the voluntary, community and social enterprise sector, and communities.

The report reflects on what has been learnt during this time and outlines hopes and opportunities for ways of working, identifying how the public sector and communities can develop sustainable ways of working together to respond to the needs of local people.

A report of a subset of these conversations, on the development of community hubs as a critical part of the response in four areas of the UK (North Ayrshire, Renfrewshire, Lancaster and Scarborough), can also be found here.


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