What Do Citizens Want?

Share this Publication


Author: Jenny Brotchie

Year: 2017

ISBN: 9781909447776

This study looks in-depth at a small number of users of housing services asking what makes their lives meaningful and exploring how support services fit into their lives.  It shows the profound effect that formal and informal relationships can have on people’s wellbeing.  It finds that people were generally more positive about support services when they were seen to be ‘going the extra mile’.  But this poses a dilemma for services. The report discusses these issues through the eyes of both the users and professional support services. This project was carried out in partnership with the University of Edinburgh, What Works Scotland, Lorretto Housing Association, LinkLiving and Blackwood.


Recent Publications


Quantifying kindness, public engagement and place

Quantifying kindness, public engagement and place presents findings from the first ever quantitative survey on kindness in communities and public...

Read More

Making Procurement Work for All

Public sector organisations around the UK are asking how they can use their powers of procurement to drive better work...

Read More

Making Procurement Work for All – visual executive summary

Public sector organisations around the UK are asking how they can use their powers of procurement to drive better work...

Read More