What Do Citizens Want?

Share this Publication


Author: Jenny Brotchie

Year: 2017

ISBN: 9781909447776

This study looks in-depth at a small number of users of housing services asking what makes their lives meaningful and exploring how support services fit into their lives.  It shows the profound effect that formal and informal relationships can have on people’s wellbeing.  It finds that people were generally more positive about support services when they were seen to be ‘going the extra mile’.  But this poses a dilemma for services. The report discusses these issues through the eyes of both the users and professional support services. This project was carried out in partnership with the University of Edinburgh, What Works Scotland, Lorretto Housing Association, LinkLiving and Blackwood.


Recent Publications


Collaboration tool

Co-Creation.  Working with partners for research and knowledge.

Read More

Working together to co-create knowledge: A unique co-creation tool

This tool has been developed by a collaboration between university, business, local authority and the third sector (sometimes referred to...

Read More

What are the next steps for the National Performance Framework?

The Carnegie UK Trust began our work on measuring wellbeing with a high-level Roundtable on Measuring What Matters in Scotland...

Read More